Privacy Policy

Introduction

AVGS Tours and Travels ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us.

This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable data protection regulations.

Information We Collect

Personal Information

We collect the following types of personal information when you use our services:

• Contact Details: Name, phone number, email address
• Travel Information: Pickup location, destination, travel dates, number of passengers
• Corporate Information: Company name, billing address (for corporate clients)
• Communication Data: Call logs, WhatsApp messages, email correspondence

How We Collect Information

• Through our website contact and enquiry forms
• When you call or WhatsApp us for bookings
• When you provide information for corporate accounts
• During service delivery (driver details, vehicle information)

Purpose of Data Collection

We collect and use your personal information for the following purposes:

• Service Provision: To process bookings, provide travel services, and communicate trip details
• Communication: To respond to enquiries, send quotes, and provide service updates
• Corporate Services: To set up corporate accounts, process billing, and provide invoicing
• Safety & Security: To share necessary details with drivers for pickup coordination and safety
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing & Disclosure

We may share your personal information with the following parties:

Service Providers

• Partner Drivers: Your name, phone number, and pickup details are shared with assigned drivers for service delivery
• Affiliate Vehicle Partners: Booking details may be shared with partner vehicle operators for trip fulfillment
• Payment Processors: Financial information may be shared with payment service providers for transaction processing

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of digital records
• Restricted access to personal data
• Regular security reviews and updates
• Secure communication channels for sensitive information

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and for legitimate business purposes, including:

• Active booking records: Retained for the duration of the service plus 1 year
• Corporate client data: Retained for the duration of the business relationship plus 3 years
• General enquiries: Retained for 2 years from the last interaction
• Financial records: Retained as per applicable tax and accounting regulations

Your Rights Under DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Grievance Redressal: File a complaint about our data processing practices

How to Exercise Your Rights

To exercise your rights under this Privacy Policy, please contact us at:

Email: contact@avgstoursandtravels.com
Phone: +91 98804 38008
Address: No. 1533/31, 3rd Main, Ramaiah Layout, Kacharkanahalli, Bangalore–560084

We will respond to your request within 30 days of receipt.

Cookies and Tracking

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that remember your preferences and improve website functionality. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

AVGS Tours and Travels
No. 1533/31, 3rd Main, Ramaiah Layout,
Kacharkanahalli, Bangalore–560084
Karnataka, India

Email: contact@avgstoursandtravels.com
Phone: +91 98804 38008

Grievance Redressal

If you have a grievance related to data privacy that we have not addressed to your satisfaction, you have the right to file a complaint with the Data Protection Board of India established under the DPDP Act.